Shipping policy

Processing Time

Orders are processed within 1–3 business days. You'll receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery

Standard delivery typically takes 3–7 business days within the continental United States after processing. We currently ship within the United States only.

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey to you.

Lost, Delayed, or Damaged Packages

ORTEANA is not responsible for lost, stolen, or delayed packages once they've been handed off to the shipping carrier, though we're happy to help you file a claim. If your order arrives damaged, please contact us at hello@drinkorteana.com within 7 days of delivery with photos of the damage so we can make it right.

Questions

If you have any questions about your shipment, reach out to us at hello@drinkorteana.com